Microsoft adds self-governing AI agents to Copilot to improve business operations.

Microsoft has revealed new autonomous agent capabilities that will revolutionize corporate operations as part of a major upgrade to its AI-powered Copilot platform. CEO and Chairman Satya Nadella posted an update on X that explained how Copilot Studio and Dynamics 365 will give companies the resources they need to create and oversee AI agents in an effort to increase productivity in a variety of industries. The update focuses on Copilot Studio's upcoming public preview of autonomous agent capabilities, which is set for next month. Microsoft claims that these agents will assist companies in streamlining a number of operations, such as supply chain management, finance, and sales. Using the new instruments, From basic task aides to completely autonomous systems that manage whole company operations, firms will be able to develop agents. It is anticipated that these agents, which are made to operate in the Microsoft 365 environment, will help with duties like supply chain management, lead creation, and sales order processing. Utilizing data from platforms like Fabric, Dataverse, and Microsoft 365 Graph, they will be able to carry out tasks independently while abiding by security and governance guidelines. Microsoft announced the release of ten more autonomous agents in Dynamics 365 in addition to the public preview. These agents are intended to assist companies in their transition to AI-first supply chain, finance, customer care, and sales procedures. By studying prospects and automating outreach with tailored communication, one such agent, the Sales Qualification Agent, seeks to prioritize high-value sales opportunities. To avoid supply chain interruptions, another, the Supplier Communications Agent, independently monitors supplier performance. Customer Intent and Customer Knowledge Management Agents, on the other hand, are made to improve customer service by addressing problems on their own and facilitating better team knowledge sharing. Microsoft has emphasized that these new agent capabilities place a high priority on data security and governance. The tech giant claims that Copilot Studio agents will have strong security features like rigorous authentication methods and data loss protection, all of which can be controlled by IT administrators to guarantee adherence to corporate standards.